Warranty claims and replacement matching are handled locally in Kuching, not shipped to West Malaysia for assessment.
| Step | What happens |
|---|---|
| 1. Contact us | WhatsApp Helen with proof of purchase, the model, and what's wrong |
| 2. We check the terms | ISD matches the fault against the manufacturer's warranty period and conditions |
| 3. Local handling | Replacement or repair is coordinated locally in Kuching — not shipped to West Malaysia for assessment |
Have ready: the model name/number (or a photo if you're not sure), proof of purchase or purchase date, and a short description of the fault. This lets us give you a straight answer on the first message instead of a back-and-forth.
Tell us your requirement and category before WhatsApp opens — it saves a back-and-forth. General enquiry routes to Helen; procurement/bulk orders route to Purchasing.